Rental policy: Our company has a minimum order requirement of $1,500 in order to accommodate deliveries to venues. If you have any questions or concerns regarding this policy, we would be happy to discuss them with you further. We appreciate your understanding and look forward to the opportunity to serve your needs.
Standard Delivery / Pickup Service – Orders are delivered based on Invoice time. During high volume or peak season
your delivery / pickup may be rescheduled. Our office will contact you if a change is necessary.
Payment – 20% non-refundable deposit is required to reserve equipment. The balance is due in full (5) days before delivery if paying by cash, Zelle or credit card and (7) days before delivery if paying by check. All contracts are non refundable and non-transferrable.
Location / Placement – Equipment is neatly stacked in one location with easy accessibility and close to delivery truck.
The location must have an unobstructed 4’ walkway to move equipment through. Please advise staff is the any of the
following conditions exist at the time of reservation: transporting carts over grass, dirt, sand, gravel, stairs, elevators or
hills. Also please advise if the walking distance is in excess 50’ from the delivery vehicle parking. Additional fees may
apply for these services.
Entry Denied – If access is denied for any reason, a return trip fee will be incurred. Please notify us of any gated
communities and restrictions for entry to these areas.
Linen – Must be returned dry and free of debris. Waxed, burned or negligently damaged linen will be billed for
replacement cost.
Food Service Equipment – China, glassware, flatware and food service equipment shall be returned rinsed free of debris
and placed in original shipping crates. Equipment not rinsed upon return will be billed a cleaning fee.
Malfunction – If malfunction occurs, contact our office immediately at (951)-333-3355. After hours, this number will
prompt to transfer to on call representative. DO NOT attempt to fix unit. If immediate notification is not made, no refund
will be considered.
Counting Equipment – Before signing the contract the client must verify receipt of all items. If client is unavailable to
count in items, the count listed on invoice will be considered accurate.
Equipment Storage – Items must be secure and protected from theft, weather, and sprinklers. Client is responsible for
damaged equipment.
Pets – Driver and staff may not enter any area where there is an unrestrained pet. Please advise staff about delivery
location when pets are left in backyard. Please remove all pet ”nuisances” from setup area prior to staff arrival.
Permits – Customer to comply with all municipal, county, state and federal ordinances related to event such as use,
safety, required permits unless otherwise stated on contract. The pulling of permits is a service we can provide with
minimum 3 weeks advance notice. Service fee plus costs of permits are to be billed to client.
Estimated Time of Delivery – Please call our office between 11AM-5PM the day prior to your delivery for an estimated
window. Estimated are usually based on a 3 hour estimated timeframe.
Scheduled Deliveries – Scheduled time deliveries are available on a pre-arranged basis and may be subject to
additional costs.